No worries, I know why….

The only reason your appointment would be cancelled without your prior knowledge is that the appointment was not confirmed.

48 hours before your appointment you will receive a text message asking you to confirm your attendance of the scheduled appointment.

When you receive this message you must click the link next to the word Confirm.

If your confirmation has not been completed 24 hours before your appointment. The system will assume you aren’t coming and will cancel the appointment for you.